Exchange & Return Policy

We want you to love your Kyora Jewels piece. If something isn't right, here's how our exchange and return process works.

Return Window

You may request a return or exchange within 7 days of receiving your order.

Conditions for Return

  • The item must be unused, unworn, and in its original packaging with all tags intact.
  • Proof of purchase (order number or invoice) is required.
  • Earrings are non-returnable for hygiene reasons, unless received damaged or defective.
  • Items purchased during a clearance or final sale are not eligible for return.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos/videos of the issue, and we'll arrange a free replacement or refund.

How to Initiate a Return

  1. Message us on WhatsApp or email connect.kyorajewels@gmail.com with your order number and reason for return.
  2. Our team will confirm eligibility and share pickup/drop-off instructions.
  3. Once we receive and inspect the item, we'll process your refund or exchange within 5–7 business days.

Refunds

Approved refunds are issued to the original payment method (or as store credit, if preferred). COD orders are refunded via bank transfer or UPI.

Warranty Replacement

Every Kyora piece comes with a 6-month warranty covering tarnishing under normal use, with a one-time free replacement — separate from the standard 7-day return window above.